• Business Process Review – After understanding your current operations and desired outcomes, we work with you to design new processes and standard operating procedures (SOPs) that dovetail with Salesforce.com and other enterprise systems.
  • Implementation – Wired Triangle can configure your SFDC instance, including:
    • Custom Configuration – fields, objects, page layouts, record types
    • Workflows / Alerts
    • Apex Development – triggers, web services interfaces, custom buttons
    • Visualforce Development – custom wizards, custom user interfaces
    • Reports / Dashboards / Views
    • Force.com API Integration with external applications
  • Integration – Proven capability for integration with external applications or enterprise systems means that Wired Triangle can help your SFDC instance work seamlessly with the rest of your IT infrastructure.
  • Development – Your business may require new applications external to SFDC but that interface with the CRM data. Wired Triangle has capability to develop these external internet/intranet based applications.
  • Training – We can provide customized training that helps your team understand how you intend to implement the CRM solution, including standard operating procedures and best practices, beyond just the basic training on core SFDC features.
  • Support – For both end-users and administrators, Wired Triangle can be your ongoing partner for support of problems encountered, new features desired, automation of new procedures, etc.
  • Maintenance – Wired Triangle can help you make continuous improvement through understanding of your business and suggestions on best practices. Periodic review of data quality will help ensure adoption of SOPs.